FAQ

We have a no-hassle remake process. As long as you are doing your part, we are happy to remake the case at no charge if anything goes wrong.

We provide a one year warranty for all of our products against failures.

Absolutely! Using our rigorous protocol, STLs will be provided to you before your patient even has the tube out of their mouth!

We provide support and feedback throughout the entire surgical process to ensure patient records are clean and accurate. Once the last scans are in, you can expect your designs back in about 15 mins per arch.

Using a photogrammetry system guarantees passive fit. If all records are clean and protocols are followed there is almost no bite adjustment needed.

5 Days in lab for e.Max and Zirconia restorations.

This may be possible due to:
1. Potentially, all the MUA were not fully torqued and came loose since the Photogrammetry scan.
2. One or more of the Scanflags weren’t quite fully seated and thus, the fit is off; sometimes tissue can prevent it to fully seat. Therefore, make sure you verify it’s seated with an explorer/visually or X-ray if the Scanflag margin is very sub-gingival.
3. Bad print. A new Photogrammetry scan can almost certainly tell us what was wrong by comparing the two.
4. Divergence of MUA is greater than 30 degrees, leading to a bad path of insertion.